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Careers

If you are an experienced health care or medical supply professional looking for a rewarding career working in the home medical equipment field, Medi-Rents and Sales would like to talk to you. As an established and growing home medical equipment and respiratory provider, Medi-Rents and Sales is looking to hire the best people to work with our customers.

Bilingual English/Spanish Re-Order Specialist

  • Category: Customer Service
  • Location: Baltimore, MD
  • Status: Full-Time
  • Posted: 9/21/2021

Job Description:
Job Description Bilingual English/Spanish Re-Order Specialist
JOB SUMMARY

Screens phone calls for the company and places patients monthly re-orders.


ESSENTIAL FUNCTIONS
Strict adherence to the Company policy and procedure manual including state and federal laws
Screens all phone calls for the company.
Takes calls regarding patient’s monthly re-orders. Verifies the supplies and/or equipment and quantity.
Enters the re-orders into fast track and re-order reports page.
Enters pick-ups and loaner equipment delivery tickets.
Ensures compliance with Company policies and procedures.
Participates in Improvement of Operational Performance (IOP) activities.
Participates in traditional and e-learning program (VGMU).
Works effectively with other company employees, managers, and departments.
Performs all job functions with Company Mission, Vision, and Goal Statements in mind.

JOB REQUIREMENTS AND QUALIFICATIONS


Education, Certificate, and Licensure
High school diploma or general education degree (GED); three months industry related work experience and/or training; or equivalent combination of education and experience. No professional certificate or licensure required, although preferred.
Requirements
Must demonstrate practical knowledge of computers, software, and products applicable to the industry. Additionally, the applicant is expected to demonstrate the ability to quickly acquire knowledge of departmental program structure (Mission, Vision, and Goal Statements) and department policies and procedures. Must be able to work a flexible schedule, as needed, and have the ability to demonstrate effective time management skills while working independently with minimal supervision.
Supervisory Requirements
This job has no supervisory requirements or authority.

JOB REQUIREMENTS AND QUALIFICATIONS (CONTINUED)


Language and Communication Ability
Must demonstrate proficient ability to foster professional working relationships utilizing strong interpersonal and communication skills organization-wide. Applicant must demonstrate the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations and effectively present and debate any assortment of information relevant to their area of expertise and designated responsibilities and duties with members of the Company and on behalf of the Company when appropriate.

Additionally, the applicant must demonstrate the ability to write reports, business correspondence, and procedure manuals.
Physical Demands
Must demonstrate the ability to work in a standard office setting and use standard office equipment, which may include but is not limited to: computers, fax and copy machines, and other office supplies; stamina to maintain attention to detail despite interruptions; strength to lift and carry files weighing up to 10 pounds; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the phone; manual dexterity to perform job functions and stamina to frequently sit for extended periods of time.
Additionally, the employee is occasionally required to walk and lift and/or move up to 50 pounds.
Reasoning Ability
Must demonstrate proficient ability to understand, interpret, and apply an extensive array of job knowledge to produce logical solutions and/or completeness of all assigned duties.
Technology Skills
Must demonstrate proficient ability and practical knowledge of personal computer use, word processing software and spreadsheet software. Additionally, the applicant must demonstrate the ability to quickly and proficiently learn to use company specific software programs and any other handheld or technology tools as required for completing job tasks.

OTHER INFORMATION

Must demonstrate proficiency and productivity in a fast-paced environment with unscheduled interruptions while maintaining acceptable judgment, responsibility, and assumption for decisions, consequences, and results. Applicant must demonstrate good organization, time management, and communication skills.
Occasionally an adjusted work schedule is required to accommodate company needs.


NOTICE

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.